by Last year, cable television company Cablevision decided to put iPads into the hands of field service technicians in hopes of boosting sales inside customer homes. Cablevision signed on with a major carrier to manage the pilot project, which called for the configuration and distribution of 140 iPads.
Soon enough, the pilot project ran into all kinds of trouble, and Cablevision “nearly pulled the plug” on its iPad dreams, says CTO Aaron Freimark at services firm Tekserve, which helps Fortune 1000 companies adopt Apple products.
Cablevision decided to give it one more try, and Tekserve got the contract for pilot number two. This time would be different and Cablevision was ultimately able to configure 3000 iPads. Unlike the major carrier, Tekserve had a solid track record in its favor.
For starters, Tekserve has a lot of experience with big iPad deployments, such as with OTG Management to bring iPads to airport restaurants. Freimark is also a key player in the grassroots Apple enterprise movement and knows how to get around tricky iPad configuration obstacles.
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