Got an Apple, Mac, or iOS tech question? We have the answer. In this week’s installment of Ask, we explain how to address the “cannot find server” error message while browsing the web on a Mac.
Question: Since upgrading to Mavericks, I’ve had a number of seemingly random “cannot find server” error messages using both Safari and Firefox, even when my computer is fully online and other people can visit the same websites. I assume it’s my computer or OS X. What is going on and how can I remedy this?
Answer: Usually, this happens when there’s either an issue with the website you’re connecting to, or there’s something going wrong between your computer and the server you’re trying to connect to.
Fortunately, OS X includes a handy way to check what’s going on, and can then offer up tips to remedy the network-related issue(s). The next time you encounter the problem, navigate to System Preferences > Network > Assist Me… > Diagnostics….
Diagnostics can provide an easy solution for figuring out what’s going on with your Internet connection or LAN.
When the Network Diagnostics application appears, select your mode of connecting to the Internet (it should already be selected for you). As you continue to walk through this diagnostics tool, you’ll be prompted to select the network you’re attempting to connect to. The tool will then go through and attempt to figure out if you’re having ISP issues, local network issues, or whether something else is going on. Once completed, you’ll get a diagnostics report explaining the situation and how you might be able to remedy the problem.
Using the Network Diagnostics tool, your network will be put to the test, and you’ll receive an error report at the end detailing the issue.
Ask is written by Cory Bohon, a freelance technology writer, indie Mac and iOS developer, and amateur photographer.
Got a tech question? Email ask@maclife.com.