Ask the iTunes Guy: When iTunes Match doesn’t match

In this week’s column, I examine an iTunes Match problem that happens to some people, where their music isn’t available from a Mac. I also look at two questions which can be resolved using AppleScripts: One about queueing playlists, and another about exporting playlists to listen to on a USB stick connected to a car stereo.

Where are my matches?

Q: I have over 12,000 songs stored in iCloud with iTunes Match. For some reason, I cannot access them from my MacBook Pro. I can access all of them from my iOS devices, so I know they’re all still there. Is there any way I can fix this so I have access to iTunes Match on my laptop again?

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How to set up a replacement iPhone

Reader Stephanie Johnson has a question regarding an old and new iPhone and the apps they hold. She writes:

I have a 64GB iPhone 5, and there’s a recall to fix a fault sleep/wake button. Apple says it will give you a 16GB loner for the few days it takes to repair. What’s the best way to create a temporary, scaled-down version of your phone to use on the loaner, while keeping your app organization structure intact when you revert to your original phone again?

As you’re assuredly aware, the difficulty you face is that your 64GB phone likely has more stuff stored on it than a smaller-capacity phone can handle so you can’t simply back up your current phone and then restore it to this new device. Although you could approach this by setting up the loaner phone with your Apple ID and retrieving just those apps you need, I’m going to suggest instead that you use a tethered iTunes connection as you can more easily get to your existing data and apps. The result will be a phone that has the apps and data you need in the short-term, but not a fully restored copy of your old phone.

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Nyne Cruiser Bluetooth speaker

Adding a new option of portability to a Bluetooth speaker is no easy task. While many speakers are made for people on the go, they are meant to be packed away while people move about. Instead of being able to listen to them while traveling, they are le…

Ask: Fix the “Cannot Find Server” Error on a Mac

Got an Apple, Mac, or iOS tech question? We have the answer. In this week’s installment of Ask, we explain how to address the “cannot find server” error message while browsing the web on a Mac.

Question: Since upgrading to Mavericks, I’ve had a number of seemingly random “cannot find server” error messages using both Safari and Firefox, even when my computer is fully online and other people can visit the same websites. I assume it’s my computer or OS X. What is going on and how can I remedy this? 

Answer: Usually, this happens when there’s either an issue with the website you’re connecting to, or there’s something going wrong between your computer and the server you’re trying to connect to.

Fortunately, OS X includes a handy way to check what’s going on, and can then offer up tips to remedy the network-related issue(s). The next time you encounter the problem, navigate to System Preferences > Network > Assist Me… > Diagnostics….

Diagnostics can provide an easy solution for figuring out what’s going on with your Internet connection or LAN.

When the Network Diagnostics application appears, select your mode of connecting to the Internet (it should already be selected for you). As you continue to walk through this diagnostics tool, you’ll be prompted to select the network you’re attempting to connect to. The tool will then go through and attempt to figure out if you’re having ISP issues, local network issues, or whether something else is going on. Once completed, you’ll get a diagnostics report explaining the situation and how you might be able to remedy the problem.

Using the Network Diagnostics tool, your network will be put to the test, and you’ll receive an error report at the end detailing the issue.

Ask is written by Cory Bohon, a freelance technology writer, indie Mac and iOS developer, and amateur photographer.

Got a tech question? Email ask@maclife.com.

How to rip a Blu-ray disc

Transcript

[Editor’s note: The MPAA and most media companies argue that you can’t legally copy or convert commercial DVDs or Blu-ray discs for any reason. We (and others) think that, if you own one of these discs, you should be able to override its copy protection to make a backup copy or to convert its content for viewing on other devices. Currently, the law isn’t entirely clear one way or the other. So our advice is: If you don’t own it, don’t do it. If you do own it, think before you rip.]

Over the years we’ve talked about creating backups and portable copies of the DVD media you own. But the world of disc-based media has shifted largely to Blu-ray. Once upon a time ripping Blu-ray discs wasn’t all that necessary because these discs came with digital copies available from the iTunes Store. Regrettably, the movie industry has moved to the Ultraviolet digital copy scheme which is neither convenient nor reliable, so it’s back to ripping we go.

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Mavericks and the ancient AirPort base station

A reader who wishes to remain anonymous has a simple question about Mavericks and an older version of Apple’s AirPort Utility. That question reads:

Now that the older AirPort Utility doesn’t work in Mavericks, how do people administer their older AirPort Extreme and AirPort Express base stations?

I answered a question similar to this in regard to old base stations and Mountain Lion and that technique still works—provided you’re running Mountain Lion. With Mavericks, nuh uh.

One solution is to install Mountain Lion on another volume, boot from it, and then use the technique I just linked to. But yes, that’s kind of a pain. Fortunately there is another way.

To read this article in full or to leave a comment, please click here

How to troubleshoot a frozen menu bar

The system menu bar in OS X is usually fully accessible, either by moving your mouse to the top of the screen and clicking on it or by using hotkeys. However, there may be times when that menu bar stops working: It may disappear or stop functioning, items on it may be grayed out or frozen, or your cursor may show the spinning beach-ball when you hover your cursor over a menu bar item. Here’s how to troubleshoot the problem when any of those things happen.

Frozen menu items

Whatever the specific problem, the first thing to do is to check whether the frozen menu is the result of a third-party add-on, such as Dropbox, LittleSnitch, Evernote, or the like. You can determine this by hovering your mouse over each menu item for a few seconds. If only one item produces the spinning color wheel when accessed in this manner, and the others are still functional, you’ve isolated the problem. You can further check this by opening Activity Monitor to see if any hanging processes (highlighted in red text) correspond to the frozen menu item.

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Kazam Trooper X4.0

British manufacturer Kazam was formed in 2013 by two former HTC executives, and launched its first range of smartphones just six months later. The first collection included one mid-range release and a total of five devices in the budget-oriented Troope…

Onkyo ES-CTI300 On-Ear Headphones Review

A well-known presence in home audio for decades, Onkyo is aiming to make a name for itself in the world of iDevices with its specialized ES-CTI300 headphones — a set of cans that are a beautiful aesthetic complement to the likes of the iPhone 5s, but are more than just a pretty accessory. Showcasing Onkyo’s experience in audio fidelity as well as component design, they deliver a sound that will thrill all but the most diehard bass junkies, while iPhone and iPod owners will love the inline microphone and music controls.

Available in silver and black, the ES-CTI300s are built from a combination of machined aluminum — particularly attractive on the silver model—and plastic, with padded faux-leather earpieces and headband. This combination of materials makes the headphones extremely lightweight and comfortable, but despite all the plastic, they don’t feel cheap at all (a point in their favor considering the nearly $200 price tag). The fact that the earpieces contain memory foam also goes a long way toward making these headphones ideal for lengthy listening sessions.

Said sessions benefit from the full-range 40mm drivers, which despite not featuring discreet components, do an admirable job of reproducing highs, mid-range, and lows in every type of music we threw at them. Vocals in particular were extremely impressive, making it clear (no pun intended) that Onkyo definitely tuned these headphones toward the mid-range. That’s not a bad thing in the least, since the overall sound remains well balanced. Highs are distinct and lows manage to remain nice and tight, even with particularly bass-heavy tracks. We only wish that the earpieces were slightly more sealing, so that the bass was a bit more pronounced. This can be remedied by tightening up the headband or cupping the earpieces with your hands, but it would be nice to not have to take such measures.

The detachable aspect of the headphones’ design is reminiscent of that employed by industry expert Sennheiser, and is one we’ve always been particularly fond of. The cable can be removed for storage or travel, or in the unfortunate event that it’s damaged, meaning an over-eager small pet or accidental snag won’t be the end of the phones. The cord itself is extremely sturdy, however, making such things unlikely in the first place. The attached mic/remote is an obvious draw for iOS device owners and works as advertised, replicating the functionality of Apple’s pack-in earpods to the letter. The only thing we’d change about the cord is the mini-jack itself, which is overly large and high-profile for headphones designed to be used with portable devices. These minor gripes aside, the ES-CTI300s are worth every penny — and look like it, to boot.

The bottom line. Despite the stiff price tag and slightly disappointing low-end, these exquisitely designed headphones from a beloved name in audio deliver fantastic sound with some handy iOS-geared functionality.

Review Synopsis

Product: 

ES-CTI300 On-Ear Headphones

Company: 

Onkyo

Contact: 

Price: 

$199.99

Requirements: 

Anything with a 3.5mm audio jack

Positives: 

Well-balanced sound with excellent definition. Extremely comfortable and lightweight. Detachable cord resists tangles and remote/mic is convenient. Overall design is very pleasing and clean.

Negatives: 

On-ear design negates some low-end. Mini-jack design is a bit bulky.

Coalesse Free Stand review: The perfect desk for the work-at-home stiff

Working at home has lots of upsides, but one major ergonomic downside: Home furniture is designed for leisure, not work. Dining tables are too high, coffee tables are too low, and lap desks are too small and too unstable. If you spend a lot of time working on a laptop, poor working conditions such as these are an open invitation to repetitive motion strain and other maladies.

Set up Coalesse’s Free Stand in front of just about any chair, and you’ll have a work-friendly environment that will keep you productive and healthy. And when the factory whistle blows at the end of the day, you can fold the Free Stand flat and slide it under your sofa or easy chair to rid yourself of the irksome visual reminder that you still have to work for a living.

To read this article in full or to leave a comment, please click here

Four ways to control iTunes

iTunes lets you control your music playback from its window, but if you don’t want the full interface visible while you listen to music, there are other ways to tell the app what to do. I’ll show you how you can control iTunes using built-in features as well as third-party apps, so that you can hide the iTunes window when you play your music.

Use media keys

Let’s start by looking at what you can do with built-in OS X features. The easiest way to control iTunes is through media keys; these are some of the F-keys found on the top row of your keyboard. Press the F8 key to play or pause music. Press F7 to skip back—either to the beginning of the currently playing track, if you’ve played less than 10 seconds of it, or to the previous track. F9 skips ahead to the next track.

To read this article in full or to leave a comment, please click here

Easy Mac Hacks: Find Your Public IP Address

Every Monday we show you how to do something quick and cool using built-in OS X utilities such as Terminal, Apple’s command line application. These easy hacks can make life better and simpler, and don’t require any knowledge of coding — all you need is a keyboard to type ’em out!

It can occasionally become important to know and understand your public IP address for your Internet connection. Whether you’re running your own server or potentially using SSH to connect remotely, knowing your public IP can be beneficial. Unfortunately, most of the ways to find out your public IP address require visiting arcane websites or calling up your ISP (Internet service provider). Fortunately, there’s an easier way thanks to the Terminal. Continue reading and we’ll show you how to retrieve your public IP address.

There is a service called IPEcho that will figure out your IP address and allow you to display it using a simple Terminal command; and while you could look up your IP address via a website or through Google by typing “What is my IP address?” using this command can provide extra functionality by including it in scripts.

To get the public IP address of your Internet connection, open the Terminal application (located in /Applications/Utilities), and type in the following command:

curl ipecho.net/plain; echo

After doing this, you will notice that the IP address will be printed to the screen. While this is a simplistic use of the command, you could theoretically use it in conjunction with a shell script to add even more functionality, such as automatically reporting an IP address change.

Cory Bohon is a freelance technology writer, indie Mac and iOS developer, and amateur photographer. Follow this article’s author on Twitter.

Legion Battery Charger Review

If there’s one complaint we have with our iPhones, it’s battery life. Ten hours might seem like more than enough to get through the day, but when you factor in a constant stream of phone calls, downloads, and playlists, more often than not we find ourselves staring at a red battery indicator before the sun goes down.

Until Apple figures out a way to charge our iPhones by motion or sunlight, the options are limited. For our money, the best choice has always been to carry around an external USB charger for a quick power boost whenever we need it. We’ve used dozens of them. Most are inexpensive, no-frills affairs that take forever to charge and barely last a few months. But even the high-priced premium models still rely on a system of vague LED indicators that have us continuously plugging them in to be certain we’ll have enough juice.

Legion is a battery pack that’s finally worthy of the device it’s charging. Designed around a sleek, compact package somewhat reminiscent of the iPhone 4, PLX Devices has built a charger that’s as light and attractive as the iPhone itself, with sleek lines and a rugged exterior that stands up to abuse. But what really makes Legion stand out from the crowd is its tiny microprocessor.

You might even call it a smart charger. Available in standard 5,500mAh and 11,000mAh capacities, Legion is anything but ordinary, displaying a wealth of information about itself on its tiny OLED screen, including its remaining capacity, battery charge percentage, time until discharge, and temperature. You can use Legion’s sole navigation button to quickly cycle through each screen and get live updates as your iPhone regains its strength.

Even without the brilliant display, Legion is a top-notch external battery. We tested the lower-capacity model and it provided enough juice for two full charges of an iPhone 5 (with a few sips left over for an iPad mini). To get from zero to 99 percent took about three hours (since the screen draws a small amount of power, Legion never quite reached maximum capacity), but we were safely in the green after just 45 minutes. It charged equally fast via the always-annoying micro USB standard, though we didn’t need to plug it in very often; in real-world use we were able to go most of the week without needing a refill. The only troubling hiccups we experienced were with our iPad Air running the iOS 7.1 beta, which consistently returned a “Not charging” message, even after swapping out cables.

The bottom line. Legion’s smart, innovative design makes it the iPhone of battery packs.

Review Synopsis

Product: 

Legion

Company: 

PLX Devices

Contact: 

Price: 

$79.99 (5,500 mAh), $99.99 (11,000 mAH)

Requirements: 

Any USB device

Positives: 

Rugged industrial design. Brilliant OLED screen provides array of information. Fast charging.

Negatives: 

Micro USB is a drag.

Pure Evoke F4 Internet radio

Home stereo units come in all sorts of sizes: from large combo units that tie into home theater systems to small head units that focus on doing the minimum, there are a lot of options to choose from. Accessory developer Pure has taken the simple, only-…