by It happens to me a lot. It happened just a couple weeks ago when Dad bought a new iMac. And it happened just a couple days ago when Uncle Mort found that Firefox was bizarrely loading with a bunch of extra tabs that he didn’t want and couldn’t get rid of. And it happened when my sister-in-law Sam wanted to get access to music she’d purchased with an older Mac.
My friends and family turn to me for tech support, and I’m happy enough to offer it. But I can’t always provide that help in person. I often need to do it remotely, since not everyone who seeks my Mac guidance lives near me.
Here’s how I do it.
Calm, cool, and collect information
When my father first needed help with his new iMac, he tried to FaceTime me. I was on a conference call for work at the time, so I ignored the FaceTime request, along with the subsequent calls to my home and cell phone. But I knew he was trying to reach me.
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