by Reader Anthony Lanier wishes to have a cordial conversation with his IT department. He writes:
The division I work in uses Macs but we’ve recently been told that our computers and devices will soon be run by the company IT department, which is very Microsoft and Windows-centric. They’ve solicited our feedback before proceeding but I honestly don’t know what to suggest. Any ideas?
Before I embark on what may appear to be attacks on IT, let me say from the outset that working in IT is a thankless job. They hear from the people they’re trying to help only when those people have a problem, and much of the time they’re approached in anger. So first, be sympathetic to their work and next, be grateful that they care enough to ask for feedback. I’d suggest something along these lines.
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